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83-85 London Road, Rayleigh, Essex, SS6 9HR

Telephone: 01268 784003 - Fax: 01268 782131

Dr. S Ramanathan (MBBS CEY 1971:GMC UK 1975) & Dr. J Tharmaratnam (MBBS Colombo 1982.LRCP.MRCS Lond 1987 GMC UK 1989
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About Us
OUR AIMS AND OBJECTIVES

The aim of this practice is to offer our patients a high standard of professional care, and quality of service at all times.

To achieve this we will endeavour:-

  • to be courteous and considerate to our patients and their carers at all times.
  • to ensure the safety of the families registered with us and all Practice workers at all times.
  • to ensure that confidentiality regarding 'all medical matters relating to our patients and staff' is maintained at all times.
  • to respond speedily and efficiently to any comments, suggestions or complaints made of the services we provide.
  • to ensure co-ordination of services between the Practice, Hospitals, Social Services, Contractor Services and other agencies working with our Patients.
  • to monitor the services provided by the Practice by continuing audit and regular reviewing of tasks performed.
  • to support and encourage continuing education to all members of staff in the appropriate area of expertise.
    to ensure that these objectives are reviewed annually.
Access to Medical Records

Formal requests to view or to request copies of your Medical Records under the General Data Protection Regulation (2018).
Under GDPR you have a legal right to apply for access to health information held about you. This includes your NHS records held by a GP.
A health record contains information about your mental and physical health recorded by a healthcare professional as part of your care.
If you want to see your health records, you do not have to give a reason.

Applying for access to your health records:
If you want to see your health record, you need to submit your request in writing to the Practice Manager, Joy Mickleburgh. This is known as a Subject Access Request (SAR).
It is a good idea to state the dates of the records when you apply.
The Practice Manager will decide whether your request can be approved. Your GP can refuse your request if, for example, they believe releasing the information may cause serious harm to your physical or mental health or that of another person.
Under GDPR, requests for access to records should be met within 40 days. However, the government guidance for healthcare organisations is that we should aim to respond within 21 days.

GDPR - Privacy Notice Changes

General Data Protection Regulation, or GDPR, comes into place from Friday 25th May 2018.

This affects our transparency on how we keep and use your data including your personal details such as address, phone numbers, email addresses and all contact details.

Please click here to download our revised Privacy Notice document.

Recent CQC Inspection

The partners and staff of the practice are delighted to announce we have been awarded an overall "Good" rating and "good" for all domains following a recent inspection by the Care Quality Commission.

May we take this opportunity to thank our patients for supporting us throughout the period where improvements were required. Thanks must also go to all the staff who worked extremely hard to ensure the necessary improvements were implemented.

Care Quality Commission Inspection February 2018
You can download the latest report here
Changes to Opening Times

Please be aware that as from 2nd October 2017 the surgery opening times for Monday and Friday have changed to 8:15am.

Please click here to see all opening times and details.

National Diabetes Audit 'helping to improve diabetes care'

This GP practice is taking part in an important national project about care and treatment in the NHS. The project is called National Diabetes Audit (NDA)

Taking part in the NDA shows that this GP practice is committed to improving care for people with diabetes.

Help make things Simpler, Better, Together in Castle Point and Rochford

In preparation for the future, local leaders are looking at changing the way health and social care is delivered locally. Click here to be involved in plans to help to improve the way health and social care services are jointly delivered in Castle Point and Rochford. This is part of a wider transformation programme led by NHS Castle Point and Rochford CCG and Essex County Council entitled ‘Simpler, Better, Together: Preparing for the future.'

Accessible Information Standard (AIS)
You can download the Accessible Information Standards document here
How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything.

More information can be found here www.nhs.uk/caredata
or contact our Business Manager
COMMENTS & COMPLAINTS

We aim to give a high quality service to our patients. If you can suggest additional ways to achieve this, please inform us. Please address your suggestions to the Business Manager. We do operate a formal "Complaints Procedure", but would welcome the opportunity to discuss any concerns you may have. If you have a complaint about any aspect of the service we provide at the surgery, please contact the Practice Manager, Joy Mickleburgh either by telephone, or in writing as soon as possible after the event.

You can view comments or make comments on our service at www.nhs.uk